Frequently Asked Questions

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HERE ARE THE ANSWERS TO SOME FREQUENTLY ASKED QUESTIONS
Yes, we will discuss your problem over the phone to assess the situation, and then get an engineer out to you as quickly as possible.
We can arrange fully qualified engineers across the UK – please call and let us know what area you require our service in, and we will have someone on their way to you as soon as possible.
Most houses have the water mains stopcock under the kitchen sink – try looking there first, turning the stopcock clockwise to shut off the incoming water feed.

Your radiators probably need bleeding to remove the air from the system. Grab an old towel, and then using a flat-head screwdriver or a radiator key you can bleed the air.

If you have a Combi boiler, check that there is pressure in the system and that no error codes are displayed.

On the front of your boiler should be a dedicated reset button or thermostat control knob – you can often find a video on YouTube to help you with this.

Staff at our contact centre are available 24 Hours a day, 7 days a week.
It depends on the type of service you require, and the time of day that you need us – call us for a no-obligation quote.
You will need to have a valid debit or credit card to engage our services.
Yes we do – it varies depending on what time of the day or night you call, and we then charge an hourly rate for any activity undertaken on site, plus the cost of any parts.
No. Emergency Trades 4 Me is not VAT registered, so we don’t charge VAT.
We offer a 24 hour service with qualified tradespeople all over the UK, although the time that you call will have a bearing on availability – nevertheless we’ll get someone to you as soon as we can!
All gas work is carried out by Gas Safe registered engineers, so you can rest assured that a fully qualified person will be assisting you – contact us for more details
No – we don’t record phone calls.
This all depends on the time of day that you call, however rest assured we’ll get someone to you as quickly as we possibly can!
Yes, our minimum charge is 1 hour. The engineer will always aim to complete the job as fast as possible to prevent any damage to your property, and we charge accordingly for their expertise.